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| Contacted Travelsoon.com after getting a good quote throu... |
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Rating:  1/10 |
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Contacted Travelsoon.com after getting a good quote through the icelolly website. We were looking for a basic cheap self catering week and when we saw a weeks self catering in Lanzarote for £133 we noted the ref number and called Travelsoon straight away.
The £133 quoted was for flight and accommodation per person, however when we contacted them it was a different matter.
We were told the cost of a checked case was 30.00 which was ok as we only wished to check one bag and assumed this made the holiday 133 x 2 = 266 + 30 for a checked case, giving a total of 296 (arranging our own transfer) we were mistaken, the operator informed us that was a total due of £438
No explanation where the extra charge came from, the quote we received minutes ago meant nothing.
We called them again with a different ref number later and again received the same treatment.
I would be very wary of this company if you are considering booking through them.
Submitted By: michael Atkinson |
| We have just returned from our weeks holiday at the Shera... |
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| Rating: 1/10 |
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We have just returned from our weeks holiday at the Sheraton Algarve hotel from 17th September to the 24th September 2011, we booked this Holiday with “Travelsoon.com” on 15th June 2011 with a Sea View room on full board and received written confirmation from their agents.
We received a telephone call at lunch time on 14th September from a girl from Travelsoon.com (I did not get here name) informing us that the Sheraton Hotel had double booked and there were no rooms available.
We are in our mid sixties with me retiring last year, we have travelled to the Algarve over the years a number of times and obviously love the place and we are very aware of the hotels and resorts in the Algarve and had splashed out on a one off holiday to the Sheraton.
The girl that rang us on the 14th was obviously well versed it this sort off situation and attempted to offer us some supposedly similar 5 star hotel or an apartment in the Sheraton Pine Cliff resort at additional costs.
As our conversation got more heated she switched into here rehearsed mode and said she would hang up and ring later to arrange alternative accommodation, I requested a full refund on the £1800 plus we had paid, this she said was not possible as the Flights and Transfers were none refundable, then she hung up.
I phoned the Sheraton Algarve Direct and talked to the Reservation manager Miguel Cunha who was very understanding and helpful, he informed us that Travelsoon.com only contacted the hotel on 4th August 2011 and they were informed that day no rooms were available.
I then phoned the girl at Travelsoon.com and informed here of this and asked why we had only been informed 2 days before flying when Travelsoon.com new there were no rooms at the beginning of August and why did they only contact the hotel in August when we booked in June, her reply was to blame the agents now and not the hotel.
From that point I have lost total believe in this girl and needed to rescue our holiday, the only option available with the flights and transfers none refundable was believe it or not to pay Travelsoon.com more money for the Sheraton Apartment, this cost an additional £86 for a Deluxe Townhouse Apartment adjacent the Sheraton Hotel.
I then phoned the Sheraton hotel to confirm this had happened as I had no belief in what Travelsoon.com stated, the Apartment was confirmed.
I then did a full search on the Internet on the Deluxe Townhouse Apartments and to our horror we found reviews that sounded awful and that these apartments were privately owned and were dark, dingy and dated and were nowhere near the standards of the Sheraton and the Residence Apartments owned by the hotel.
I then emailed Miguel Cunha the Sheraton Hotel reservations manager with what we had booked and our concerns on the quality of the privately owned Townhouse apartments, he put our minds totally at rest and said due to the situation we had been put in he would put us in one of the Sheraton Hotel owned Residence 2 bedroom 5 star suites adjacent to the Golf course at no additional costs, this brought tears to my wife's eyes, this apartment was superb but would of cost us a lot more but for Miguel.
The end line to this expensive horror tale is beware when dealing with Travelsoon.com (part of the Co-op I was told by them when booking) and if you must, confirm that your bookings are in place. I found it very distasteful dealing with Travelsoon.com when things went pear shaped and to take additional monies 2 days before travelling when they know you have no other options is surly illegal or maybe deliberate.
I have emailed a copy of this to Travelsoon.com but do not expect a reply, but will in the next few days copy and paste this to every Holiday review site and bulletin board I can find including Tripadvisor.
Submitted By: Jim Davis |
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