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Travel Agent Reviews > Travel Agents Directory > Thomson Holidays (TUI Travel)

Thomson Holidays (TUI Travel)

User Rating: 1/10 1/10
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Address: Wigmore House, Wigmore Place, Wigmore Lane, Luton, Bedfordshire LU2 9TN
Telephone: 0871 231 4691
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We have just returned from a holiday in Thailand. Booked...
Rating: 1/10 1/10
We have just returned from a holiday in Thailand. Booked a Hayes and Jarvis holiday via Thomsons Musselburgh East Lothian Scotland. Stressed how impotant seating on the flight was to us as we were travelling Edinburgh Schipol, Schipol Bangkok, Bangkok Koh Samui. The first two flights were with KLM and despite having the seat numbers on our itinerary we were advised that our seats had not been paid for and that they had been sold on to another party. We had a very uncomfortable 11 hour flight in the middle two seat of the aircraft. I contacted thomsons on 3 occassions prior to my holiday and was assured that our seats were booked. After our first outbound flight I spoke to the people at the desk in Schipol then on arrival, the rep in the resort and had a member of my family call and go into the shop to ensure seats home would be as we requested. Needless to say they were not. Hayes and Jarvis seem of offer all complainants the same 100 voucher to be used within 18 months on one of their long haul or with high end holiday companys. No cash alternatives are offered and it would appear that they do not enter into any negotiations with their paying customers. We spent almost 24 hours altogether in a very uncomfortable situation when we, the customer, and our travel agent Thomsons did everything we should have done. Hayes and Jarvis did not at any time tell either Thomsons or ourselves that the seats were to be paid for the fact that they put the seat numbers on our itinerary would, I am sure, have led anyone to believe that the seats had been reserved for us. The holiday cost us in excess of 3500 for flights and accommodation and I am sure everyone reading this review will agree that an extra few pounds to reserve seats would have been happily paid for by us if we had known we had to do this. The result of this is that I will never use them again either in a personal or business capacity. I organise the travel for the excutives at work and will make sure that they are never used by my very large organisation.

Submitted By: Helen Jones

I for a number of weeks now have been in conversation by ...
Rating: 1/10 1/10
I for a number of weeks now have been in conversation by email with Thomson without success. The problem I inadvertently booked an holiday from the wrong airport. I put Doncaster as the preferred airport and followed the system through, resort hotel etc and then flights. What I didn't know is that when offering flights other airports are offered. And I mistakenly selected a flight from Manchester and then accepted the booking. I have since changed the flights back to Doncaster at a cost?.50 per person to change the flight and this is the bit that hurts most. The Manchester flight had 20kg of luggage when converting to Doncaster I was also charged 17 per person to upgrade from 15 to 20kg. Thomson take a number of days a week in one case to reply to your emails and are totally un sympathetic as all large companies are. It is still ongoing. I will enjoy my holiday but the next will not be with Thomson.

Submitted By: kenneth booth


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